Uber Uses Psychological Tricks To Make Drivers Work Longer Hours.

Uber uses psychological tricks through cleverly designed apps to make their drivers work longer hours and earn more money for the company, according to a recently released report by the New York Times. 

Most Uber drivers don't have the traditional 9am-5pm schedule. They have free range to set their own pace while working.

However, Uber software introduces earning targets and uses them as incentives when drivers try to log off 

In the past, Uber has also experimented with video game techniques, graphics and non-payment rewards, which are used to encourage drivers to work longer and harder.

For example, Uber has utilized a tactic known as earning goals, which in their case, alerts drivers that they are very close to hitting a target when they try to log off the company's driving app. 

Uber uses psychological tricks through cleverly designed apps to make their drivers (file) work longer hours and earn more money for the company, according to a recently released report

This means the company has a clever algorithm set up that sends drivers their next job before their current ride is over.

'We show drivers areas of high demand or incentivize them to drive more,' Michael Amodeo, an Uber spokesman, told the Times. 

Amodeo made sure to mention that the 'decision whether or not to drive is 100 per cent theirs'.

And in reality it is, and there is technically no coercion. However, the added emphasis on reaching a goal, can be tempting for employees to just keep driving. 

Uber has also made efforts to create a more cheery atmosphere, especially after the company's chief executive, Travis Kalanick, was caught on camera on Super Bowl Sunday shouting 'bulls***' at Uber driver Fawzi Kamel who confronted him at the end of a ride in San Francisco for lowering prices. 

The footage added to the company's growing list of woes.

Uber is already facing horrific allegations that sexism, racism and homophobia are commonplace throughout its offices from former female employees who say they were routinely harassed.

And in order to combat those woes, Uber has taken a softer approach toward drivers in an attempt to compete with rival Lyft, which is known for being driver-friendly.

According to the Times, Uber exists in a type of legal and ethical purgatory because its drivers are independent contractors, who don't have most of the protections associated with employment.

See full article >CLICK HER<

LTR interview : with Sean Paul Day and LCDC's Grant Davis. 

  

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Bombshell News As insurers Change Terms And Conditions Of Hire And Reward Policies.

It has been bought to our attention, that Tradex Insurance and most other Insurance Companies, who cover both Taxi and Private hire insurance, have now placed an exclusion in their terms of Insurance. 

They will now refuse to honor any claims made by licensed vehicle found accepting trips while working outside their own Licensed Area. This means that PH drivers who are licensed by TfL as Private Hire Drivers, found to be accepting trips from their operator while outside the Greater Metropolitan Police District of Greater London are basically uninsured. 

Westminster Insurance have had a clause in their terms and conditions, in regards to PH drivers working outside their area since 2014 (see below).

This means Uber drivers, waiting for a ping, sitting around Gatwick Airport, are uninsured. As are the Uber drivers working the Uber app in Oxford, Reading, Bristol, Southend, Brighton etc. Drivers are breaking the law by being uninsured as soon as they accept work from Uber (or in certain cases illegally Touting)  

It also works in reverse... PHV driver's licensed in Liverpool, Manchester, Birmingham etc, who come to London at the weekend to work in the capital, are also uninsured and breaking the law.

The legislation on cross border hiring is complicated and open to interpretation. See this article which explains the 2015 act in detail. >http://ift.tt/2nytg1g<

But the terms and conditions of the insurance companies is very clear. Accept a job and pick up passengers for hire and reward outside of your licensed area, and you are uninsured.

As I write this post, thousands of PH drivers are accepting work, picking up people outside their licensed area, driving their vehicles without any insurance cover.

See below, page 11 sub (ii) of the Westminster Taxi, PHV, PSV terms and conditions:

With thanks to Les Reid 

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As Relicensing Approaches, Uber Trying To But Its Way Back Into The Mayors Good Books.

Desperate for some positive PR, after one of the worst weeks they've had since they were first licensed 2012 and to woo it's way back into TfL's good books, Uber announce they are to expand their electric car presence in London.

London's Taxi trade are about to be limited to purchasing only zero emission taxis from next year. We have to remember that the £50m government subsidy promised is finite and is proposed for both Taxi and private hire. 

If relicensed, Uber will be looking to the mayor for a large slice of this subsidy, to provide fast charging units for private hire use only and if they continue to expand at the current rate, they could eat up over 60% of the money on offer. 

Uber is to deploy a number of initiatives intended to expand the number of fully electric vehicles available on its app in London as a new Energy Saving Trust report uncovers major potential for many more private hire drivers

The minicab app is to deploy a further 100 Nissan LEAFs to join the existing 50 models that went on trial in the autumn. The vehicles will be delivered to Uber rental partners next week and will be available to rent at a rate said to be competitive with most popular hybrid cars.

To support the expansion, Uber is also planning to install a network of branded rapid chargers dedicated for use by Uber drivers. It will also revise its app to enable Uber drivers using electric cars to access trips near a rapid charging point if needed

The announcement of the initiatives comes as Uber publishes the findings of a study by the Energy Saving Trust on the trial of the first 50 Nissan LEAFs. The research shows that in just three months more than 35,000 riders took trips in a fully electric car in London through the Uber app. The survey also found that in the main, electric vehicles are popular with both drivers and passengers.

However, the analysis also identified a “severe lack” of rapid chargers in central London – there are only three publicly available – which hampered drivers.

The study also that drivers need residential charging infrastructure to be able to re-charge overnight at or near home. Even with chargers closer to their homes, many drivers reported a lack of reliable availability with some even having to get up in the middle of the night to use the charger when it was unoccupied.

As a result, many drivers found the money saved from running their car on electricity didn’t make up for the amount of time lost struggling to find a suitable charging point.

(Shape of things to come to the Taxi trade?)

Jo Bertram, regional general manager of Uber in the UK, said: “Our vision is for mass adoption of fully electric cars as private hire vehicles but there are some really big challenges we need to overcome. 

Charging cars can be costly for drivers and there’s a serious lack of rapid charging points in central London". 

Funny not a word from our orgs or unions about this issue.

She went on to say, "We hope the Mayor’s forthcoming transport strategy will lead to more chargers which private hire drivers can use. In the meantime we’re determined to make progress with a further 100 Nissan LEAFs and plans for a network of chargers for drivers who use Uber”.

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ITA Demo Against Government Corruption : We Are The Masters Of Our Own Fate

Yesterday morning the driver lead Taxi group, the Independent Taxi Alliance (ITA) called an on the foot demonstration in protest of the corruption highlighted in the national media this week.

Both the Prime Minister and then Chancellor leaned on the previous mayor Boris Johnson to go easy on the American Internet platform based app Uber.

Boris then leaned on TfL who, instead of struck enforcement of the rules -as they do with licensed taxis- relaxed the regulations to allow Uber to get away with murder. 

After the atrocities of last weekend, it was felt necessary not to put pressure on the police, by blocking the streets and upsetting the general public. And so it was felt an on foot demo would be the most appropriate form of demonstration.

The ITA, were fully supported by drivers of the militants Dads Defending Daughters group and the night drivers Mayfair Mob. Also present were rank and file drivers from all orgs and unions, sporting lanyards of every colour. 

The protest started at the Tory HQ in Mathew Parker Street. Virtually every attendee was handed a banner paid for by a DDD and MM collection. The group then headed towards Victoria and made their presence felt outside TfL's main HQ, Windsor House. 

The group then marched along to Downing Street. As a mark of respect, when the group entered Parliament Square, banners were lowered and the group marched on to Whitehall in silence to Downing Street. 

The placards and banners let everyone know exactly what the drivers were protesting about. 

It's ok having a drive in, but if no one knows why your there, it's a waste of everyone's time. 

The group then made there way down to the foot bridge and over the river and on towards Palestra. 

Despite another orgs attempts to belittle this protest, on social media, it was a major success and attendance (always hard to attract on foot) was better than expected.  

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Don't force people to tap and go, banks are told by watchdog... TfL Ain't Listening !

The City watchdog has told High Street banks not to force customers to use contactless cards amid growing fears about fraud. 

Do you think TfL are listening ..... Don't hold your breath.

CONTACTLESS CARD FRAUD, ITS WHAT THE PUBLIC WANTS!

MPs have put pressure on the Financial Conduct Authority to close a security loophole which allows criminals to make ‘tap and go’ payments on contactless cards months after they have been cancelled.

The Commons Treasury select committee accused banks of placing customers in an ‘unacceptable situation’ of being vulnerable to fraud despite reporting their card lost or stolen.

High Street banks have been warned not to force customers to use contactless cards

In a letter written to the committee and published today, the chairman of the Financial Conduct Authority, John Griffith-Jones, said the regulator is already working with banks to provide more protection for customers.

He said measures being looked at include ‘removing any onus on customers to identify fraudulent transactions’, and working on bolstering banks’ systems to ‘reduce the likelihood of post-cancellation fraud’.

He added that banks could also make the option of having a non-contactless card ‘more visible’ if a customer is concerned about the security risks.

Banks typically issue contactless cards automatically when a card expires, or is lost or stolen, unless instructed otherwise. However, Barclaycard, Royal Bank of Scotland and NatWest only offer contactless cards, while Santander says customers can opt out of receiving a contactless card when they first apply.

The security fears of contactless cards have increased as their popularity has soared. There are 101.8million in circulation, with spending more than tripling to £25billion last year. Their security flaw stems from the fact that contactless payments are automatically approved without the till connecting to the customer’s bank to check a card is valid.

This means that it can still be used to make contactless payments months after it has been cancelled

This is the notice TfL insist we stick on our partition window

This one, TfL will revoke your Licence for displaying.

Criminals are able to make ‘tap and go’ payments on contactless cards months after they have been cancelled

The problem is compounded because most banks do not tell their customers when their cancelled card is used, relying on people trawling through statements to identify fraudulent payments before they can receive a refund.

In a statement issued earlier today, the committee chairman Andrew Tyrie said it was ‘unreasonable’ to expect customers to ‘comb through their bank statements months after they have instructed their banks to block their lost or stolen cards’. He said the FCA needed to ‘sort this out’.

Richard Koch of The UK Cards Association said: ‘The industry is not complacent and measures to address issues affecting a small number of contactless cards will be implemented by the end of June.’

A Barclaycard spokesman said: ‘Barclaycard does not offer non-contactless credit cards as we believe contactless payments are integral to ensuring our customers are able to pay conveniently, securely and quickly for small value items if they choose to use this function.

‘If a customer’s card is lost or stolen they are always protected against any fraudulent activity.’

This is the sticker that should be displayed in every minicab throughout London.

Source Daily Mail online.

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TfL BoardMeeting, 29th March....They Still Ain't Listening

The TfL board meeting today was attended by Leon Daniels and Peter Blake.

Item 13 on the agenda, review of taxi fares. No details discussed but Peter Blake said black cabs offer better value for daytime and short trips.... not so much for evening and longer trips.

Ben Story mentioned the recent media coverage only in as far of the cost of new electric cabs and asked if the taxi review was taking the added 'cost plus' into account. 

Blake said "not as this stage".

When asked how black cabs can compete against technology and Uber Blake said "TFL set the MAX fare to the meter and they are looking at ways for Taxis to offer fixed fares and prebooked cheaper fare".  

He went on to say the fare review hadn't taken into account the cost of the electric cab as part of their review, but over the next 12 months they will be looking at reducing operating costs against the capital cost of the vehicle. 

Not one word about the scandal concerning the illegal licensing of Uber, the Jamie Hawes court judgement, or the VAT crowdfunding case in the papers this week, they've  just ignored all this.  

THESE PEOPLE AIN'T LISTENING

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Thea Gaillard, 24, claims the driver was initially "really nice and polite" - but cancelled as soon as he saw her partner